{"id":2853,"date":"2024-02-18T15:29:24","date_gmt":"2024-02-18T15:29:24","guid":{"rendered":"https:\/\/esisoc.com\/resource\/helping-a-leading-game-developer-automate-customer-feedback-analysis\/"},"modified":"2024-02-18T15:29:24","modified_gmt":"2024-02-18T15:29:24","slug":"helping-a-leading-game-developer-automate-customer-feedback-analysis","status":"publish","type":"resource","link":"https:\/\/esisoc.com\/fr\/resource\/aider-un-developpeur-de-jeux-de-premier-plan-a-automatiser-lanalyse-du-retour-dinformation-des-clients\/","title":{"rendered":"Aider un grand d\u00e9veloppeur de jeux \u00e0 automatiser l'analyse des commentaires des clients"},"content":{"rendered":"<h2 style=\"text-align: center;\">D\u00e9tails cl\u00e9s<\/h2>\n<p>R\u00e9duction des co\u00fbts et du temps consacr\u00e9s \u00e0 la recherche et \u00e0 la classification manuelles des sujets.<\/p>\n<div>\n<ul>\n<li>\n<div>D\u00e9fi<\/div>\n<div>Analyse du retour d'information des clients, co\u00fbteuse et fastidieuse<\/div>\n<\/li>\n<li>\n<div>Solution<\/div>\n<div>Collecte et analyse automatis\u00e9es des examens<\/div>\n<\/li>\n<li>\n<div>Technologies et outils<\/div>\n<div>Python, Kafka, Elasticsearch, Celery<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div title=\"Page 1\">\n<h2 style=\"text-align: center;\">Client<\/h2>\n<p>Wargaming est un d\u00e9veloppeur et un \u00e9diteur de jeux international qui compte plus de 150 millions de spectateurs.<\/p>\n<h2 style=\"text-align: center;\">D\u00e9fi : analyse du retour d'information des clients qui prend du temps<\/h2>\n<p><a href=\"https:\/\/essidsolutions.com\/industry\/ai-game-solutions\">Joueurs<\/a> sont tr\u00e8s actifs sur les m\u00e9dias sociaux et divers forums, o\u00f9 ils font part de leurs commentaires sur les nouveaux jeux. Leurs actions se traduisent par des milliers de pages de contenu pr\u00e9cieux, qui jouent un r\u00f4le important dans le d\u00e9veloppement des produits.<\/p>\n<p>Cependant, une telle quantit\u00e9 de donn\u00e9es textuelles non structur\u00e9es ne peut pas \u00eatre trait\u00e9e manuellement de mani\u00e8re efficace. C'est pourquoi la principale pr\u00e9occupation du d\u00e9veloppeur de jeux \u00e9tait li\u00e9e \u00e0 la quantit\u00e9 de travail que le service de recherche sociale devait effectuer manuellement pour copier tous les commentaires des canaux en ligne et d\u00e9finir leur sentiment et leurs sujets. Ces textes contiennent des informations pr\u00e9cieuses sur diff\u00e9rents aspects du jeu, tels que les d\u00e9veloppeurs, l'interface, le prix, le moteur, les bogues, etc.<\/p>\n<p>Il \u00e9tait important pour le client de pouvoir contr\u00f4ler chacun de ces aspects s\u00e9par\u00e9ment et d'exporter les rapports dans un format pratique pour le service de recherche sociale.<\/p>\n<div title=\"Page 1\">\n<h2 style=\"text-align: center;\">Solution : collecte et analyse automatis\u00e9es des examens<\/h2>\n<p>Travailler en \u00e9troite collaboration avec le client <a href=\"https:\/\/essidsolutions.com\/\">Solutions ESSID<\/a> a mis au point un outil d'\u00e9valuation des clients qui permet de t\u00e9l\u00e9charger et d'analyser en temps utile tous les commentaires provenant de YouTube et des forums.<\/p>\n<p>L'outil regroupait toutes les critiques dans une base de donn\u00e9es, o\u00f9 l'on pouvait facilement trouver les textes et les sentiments n\u00e9cessaires sur chaque sujet, \u00e0 une date donn\u00e9e, et les exporter dans un format csv. La solution \u00e9tait aliment\u00e9e par <a href=\"http:\/\/localhost\/essidsolutions\/service\/text-analysis\">mod\u00e8les NLP personnalis\u00e9s<\/a> form\u00e9s pour comprendre l'argot du jeu en question. Les mod\u00e8les ont jou\u00e9 un r\u00f4le crucial dans la solution, car les joueurs utilisent leur propre argot et certains d'entre eux sont vraiment difficiles \u00e0 comprendre si vous n'\u00eates pas l'un d'entre eux.<\/p>\n<p>Gr\u00e2ce \u00e0 cet outil, l'\u00e9quipe du client dispose de toutes les informations n\u00e9cessaires d\u00e8s la mise en ligne de la nouvelle version et peut r\u00e9agir au plus vite aux commentaires des joueurs en \u00e9vitant un processus complexe d'extraction des commentaires.<\/p>\n<div title=\"Page 2\">\n<h2 style=\"text-align: center;\">R\u00e9sultat : r\u00e9duction du temps et du co\u00fbt de l'analyse du retour d'information des clients<\/h2>\n<p>La solution d'ESSID Solutions a permis au d\u00e9veloppeur du jeu de r\u00e9duire les co\u00fbts et le temps consacr\u00e9s \u00e0 la recherche manuelle de sujets et \u00e0 la classification de toutes les critiques et de tous les commentaires en ligne. Le client a constat\u00e9 une am\u00e9lioration significative du processus de travail du d\u00e9partement de recherche sociale et de la qualit\u00e9 des informations en l'espace de quelques mois apr\u00e8s le d\u00e9ploiement de la solution d'ESSID Solutions. Surtout, la solution a permis de minimiser les biais li\u00e9s \u00e0 la perception de l'information par les diff\u00e9rentes personnes, am\u00e9liorant ainsi la fiabilit\u00e9 des d\u00e9cisions prises sur la base des donn\u00e9es.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Principaux d\u00e9tails R\u00e9duction des co\u00fbts et du temps consacr\u00e9s \u00e0 la recherche et \u00e0 la classification manuelles des sujets. D\u00e9fi : analyse co\u00fbteuse et fastidieuse des commentaires des clients Solution : collecte et analyse automatis\u00e9es des commentaires Technologies et outils : Python, Kafka, Elasticsearch, Celery Client : Wargaming est un d\u00e9veloppeur et \u00e9diteur de jeux international avec une audience de plus de 150 millions de personnes. D\u00e9fi : retour d'information client chronophage ... Lire plus <a title=\"Aider un grand d\u00e9veloppeur de jeux \u00e0 automatiser l&#039;analyse des commentaires des clients\" class=\"read-more\" href=\"https:\/\/esisoc.com\/fr\/resource\/aider-un-developpeur-de-jeux-de-premier-plan-a-automatiser-lanalyse-du-retour-dinformation-des-clients\/\" aria-label=\"Read more about Helping a Leading Game Developer Automate Customer Feedback Analysis\">Lire plus<\/a><\/p>","protected":false},"featured_media":2854,"template":"","industry":[60],"expertise":[61,42,62,43],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helping a Leading Game Developer Automate Customer Feedback Analysis - ESISOC | ESSID Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esisoc.com\/fr\/resource\/aider-un-developpeur-de-jeux-de-premier-plan-a-automatiser-lanalyse-du-retour-dinformation-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping a Leading Game Developer Automate Customer Feedback Analysis\" \/>\n<meta property=\"og:description\" content=\"Key Details Reduction of costs and time spent on manual topic retrieval &amp; classification. 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